Hong Kong Local Delivery: Typically takes 2-3 business days after dispatch. We primarily use reliable local couriers (such as SF Express) for door-to-door delivery or self-pickup points.

Delivery times vary depending on the destination and customs clearance, usually taking 7–14 business days. Shipping fees and estimated delivery timelines will be calculated automatically at checkout based on your address.

Returns 

Our policy lasts 7 days. If 7 days have gone by after you have received the items, we cannot offer you a refund or exchange.

We only offer refunds or exchanges for items that are defective.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Contact us prior to shipping the defective items.

Refunds (if applicable) 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 5 business days.

Late or missing refunds (if applicable) 

If you haven’t received a refund yet, first check your bank account again. 

Then contact your credit card company; it may take some time before your refund is officially posted. 

Next, contact your bank. There is often some processing time before a refund is posted. 

If you’ve done all of this and you still have not received your refund yet, please contact us.

Sale items (if applicable) 

Only regular-priced items may be refunded; unfortunately, sale items cannot be refunded.

Exchanges (if applicable) 

We only replace items if they are defective. If you need to exchange it for the same item, send us an email at operation@1009eligo.com and send your item to: 1009 Eligo Limited, 4/F, 3 Queen Victoria Street, Hong Kong Central

Shipping 

To return your product, you should mail your product to: 1009 Eligo Limited, 4/F, 3 Queen Victoria Street, Hong Kong Central

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over HK$100, you should consider using a shipping service with tracking or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.